FAQ's

TERMS & CONDITIONS 

Welcome to a'prentis.  

These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website, you agree to these terms.  

ORDERS & PAYMENTS 

Placing an Order 

All orders are subject to availability. 

We reserve the right to refuse or cancel any order for any reason, including pricing errors or stock issues. 

Payment Methods 

We accept the following payment methods: 

 ✅ Credit/Debit Cards (Visa, Mastercard, Amex) 

 ✅ PayPal 

Order Confirmation 

Once you place an order, you will receive an email confirmation. If you do not receive it, please check your spam folder or contact us. 

If there is an issue with your payment, we will contact you to resolve it before processing your order. 

Cancellations 

Orders cannot be canceled once they have been shipped. 

If you need to modify your order, please contact us within 24 hours of placing it. 

SHIPPING & DELIVERY 

Processing Time 

Orders are processed within 5 business days (excluding weekends and holidays). 

Shipping Costs & Timeframes 

The cost of shipping homewares within Australia will depend on the size of the parcel and how far it has to go. 

Our site runs on weight estimations so if you have any queries in regards to quoted price please email us on aprentiscollection@outlook.com and we will do our best to assist. 

 Standard Shipping: Please allow 7-10 days 

At this stage we are unable to ship large items such as furniture. If ordered via online we hold the right to cancel orders or contact with updated shipping terms and quotations for approval and payment.

Pick up from Clyde, Melbourne, Vic 3978.  

We are working on offering this larger scale shipping option soon. 

We currently do not ship internationally. 

Tracking & Lost Packages 

Once shipped, you will receive a tracking number via email. 

We are not responsible for lost or stolen packages after they have been marked as delivered. 

RETURNS & REFUNDS 

 Damaged or Faulty Items 

If you receive a damaged or defective item, contact us within 7 days with photos. 

We will offer a replacement or store credit.

PRODUCT INFORMATION 

Product Descriptions 

We make every effort to display products accurately, but slight variations in color may occur due to screen settings, materials and hand made processes. 

STORE POLICIES 

Discounts & Promotions 

Discount codes must be applied at checkout and cannot be applied after the purchase is complete. 

Promotions may be subject to expiration and specific terms. 

 LIABILITY & DISCLAIMERS 

Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products. 

Force Majeure: We are not liable for delays or failure in performance due to events beyond our control, such as natural disasters, pandemics, or shipping disruptions. 

CHANGES TO THESE TERMS 

We reserve the right to modify these Terms & Conditions at any time. 

Customers will be notified of significant changes via email or website updates. 

By purchasing from a'prentis, you agree to these Terms & Conditions. 

Last updated: 1.04.2025